Frequently Asked Questions
- Orders and Shipping
- How long will it take to receive my order?
- We typically process orders within 10 business days from the date of purchase. Delivery times may vary based on your selected shipping method and location. Please refer to our Shipping Policy for more details.
- Can I track the status of my shipment?
- Yes, you will receive a tracking number by email once your order has been shipped. You can use this tracking number to monitor the status and progress of your delivery. If you have any questions about your order's tracking information, please contact our customer support team.
- What is the shipping cost for my location?
- Shipping costs are calculated based on the weight and dimensions of the items in your cart, as well as your shipping address. Please add items to your cart and proceed to checkout to see the shipping cost for your specific location.
- Do you offer international shipping?
- Yes, we offer international shipping. However, please be aware that customs duties, taxes, and fees may apply and are the responsibility of the recipient. We recommend checking with your local customs office for information on potential charges before placing your order.
- What should I do if my package is lost or damaged in transit?
- If you believe your order is lost or damaged, please contact our customer support team immediately. We will work with our shipping partners to investigate and resolve the issue promptly
- Product Information
- Can I customize jewelry items with personal engravings?
- Yes, we offer customization options for select jewelry items, including personal engravings. Please check the product details or contact us for customization options.
- How do I determine my ring size?
- We provide a ring size guide on our website to help you determine your ring size accurately. You can find this guide here.
- What materials are used for your jewelry?
- Our jewelry is crafted using high-quality materials, including silver, gold, and platinum. You can find detailed product descriptions on each product page.
- Returns and Exchanges
- What is your return policy?
- We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of receiving your shipment. Please refer to our Return Policy for detailed information on our return policy, including conditions and instructions.
- How do I initiate a return or exchange?
- To initiate a return or exchange, please follow these steps:
- Contact our customer support team to request a return or exchange authorization.
- Pack the item(s) securely in the original packaging.
- Include a copy of the packing slip or order confirmation inside the package.
- Ship the package to the address provided by our customer support team.
- Once we receive and inspect the returned item(s), we will process your refund or exchange.
- Are there any items that cannot be returned?
- While most of our items are eligible for returns and exchanges, there are certain items that cannot be returned due to hygiene and safety reasons. These include pierced jewelry, intimate apparel, and customized or personalized items. Please review our Return Policy for a comprehensive list of non-returnable items.
- When will I receive my refund after a return?
- After we receive and inspect the returned item(s), we will process your refund within 10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.